General terms and conditions of business

Validity of the conditions

Frey Comestibles AG's deliveries, services, and offers are made exclusively on the basis of these Terms and Conditions, even if they are not expressly agreed upon again. Upon ordering the goods or services, these Terms and Conditions are deemed accepted. Deviations from these Terms and Conditions are only effective if we confirm them in writing.

Delivery and service time

Dates and delivery periods are defined with the customer, unless expressly agreed otherwise in writing. Frey Comestibles AG's specification of specific delivery periods and dates is subject to correct and timely delivery. Deviations from delivery times may occur due to traffic conditions, weather, or organizational changes (public holidays, etc.).

Delivery location

We deliver the goods you order to your doorstep or to the agreed drop-off location. Someone must be present to receive the goods upon delivery.

Orders

We reserve the right to make changes to our product range and packaging, as well as to delivery options, at any time. The origin of the items may change after ordering and is bindingly indicated on the packaging.

The customer agrees to accept and pay for the purchased goods under the agreed terms. There is no obligation to take back incorrectly ordered goods or excess orders. Cancellations must be made at least 12 hours in advance.

Warranty and liability

If the delivered goods are defective at the time of transfer of risk, e.g. due to a manufacturer's defect, or if the goods have been delivered incorrectly, Frey Comestibles AG will, if possible, arrange for a replacement delivery on the same day or refund the damaged products.

Prices, minimum order value and delivery costs

All prices include Swiss VAT. Product prices may fluctuate due to harvest or currency fluctuations.

The minimum order value for home deliveries is CHF 100. There is no minimum order value for pickups.

Complaints

We are liable for the perfect condition of the goods until they are returned to the agreed or specified location. We ask you to inspect the goods immediately upon receipt for completeness, any defects, and the warranted characteristics. We will issue a credit note for defective goods. Please always contact us immediately if there is anything wrong with the delivered goods so that we can respond promptly. Our warranty does not cover damage caused to the buyer due to improper handling, moisture, heating, or other weather or temperature influences.

Customer reviews

If you submit a customer review for products we offer, you grant us an exclusive and unrestricted license to further use it. We reserve the right not to display a customer review, to display it only for a limited period of time, to display it in an abbreviated or modified form, or to omit it.

Customer reviews reflect the opinions of our customers only and do not necessarily reflect our views.

Data protection

All personal data is treated confidentially. Legal regulations apply. The data necessary for business transactions will be stored. Furthermore, address and order data will only be used for our own marketing purposes. You can object to this use at any time by notifying us.

Final provisions

The provisions of Swiss Code of Obligations apply. We reserve the right to modify these general terms and conditions at any time. The currently valid version of the terms and conditions can be found at www.farmersmarkt.ch.